CogniStream.ai

Driven
by Curiosity

Ciarán Harris | Portfolio

Portrait of Ciarán Harris

Ciarán Harris

Product builder, AI designer and design leader. I founded CogniStream.ai, AI-powered qualitative research through voice interviews. Before that I was a founding director of Each&Other, and the last founder to leave.

Impact-maker and a seasoned technology leader, product strategist and team creator, I am driven by curiosity. I have pioneered early technologies for mobile picture messaging, mobile gamification, commercial IoT products and AI-led research, pushing the boundaries of possibilities.

Award winning Principal UX Designer and Design Director, and holder of two international patent applications for user interface design. I take pride in delivering the best end-to-end solution possible and I thrive on making the complex simple.

https://www.linkedin.com/in/ciaranharris

Ciarán’s consulting pillars & expertise

Partner Strategy

When you need world-class UX to succeed at scale.

  • North Star strategy and product vision
  • Large scale, big impact programmes
  • Upstream & downstream partners: agencies, media orgs, transformation consultancies, big dev houses
  • Embedded onsite in client’s multi-disciplinary teams (BNP Paribas, Fenergo, Vodafone, SSE)

Design Leadership

When you need to build, grow or steer a design function.

  • Building and leading multi-disciplinary design teams
  • Design Director and founding director experience
  • Embedding Design Thinking in engineering-led companies
  • Product strategy & scaling, from pre-launch start-ups to enterprise
  • Designing AI-powered products

Principal UX
Research & Design

When you need to understand your customers, and design for them.

  • Qualitative research, including AI-powered voice interviews to get actionable insights
  • User testing (Google, Aviva, Cornmarket)
  • User journey mapping (Salesforce, KBC)
  • End-to-end product design, from research to launch
  • UX & UI design for web, mobile, enterprise and connected products
  • AI design: CogniStream.ai, full product development superpowered by AI

CogniStream.ai

AI-powered qualitative research at scale

I founded CogniStream.ai and led the product from concept to market: full product development, superpowered by AI.

Voxi, our voice AI interviewer, runs in-depth qualitative interviews with consumers, then synthesises the findings into actionable insights for CPG and FMCG innovation and sensory teams.

Clients include Tate & Lyle, TBWA and Dublin Chamber of Commerce.

159one-hour interviews in 2 languages, in 4 locations in 2 countries (USA, Germany)
10 daystotal from start to finish of the research project

Tate & Lyle: English (USA) and German (Munich & Hamburg)

▶ CogniStream on MassChallenge

CogniStream AI Voice Researcher: a hand holding a phone running a voice interview

Google

Debunking the barriers to adoption of Google Ads

Multi-year engagement, encompassing data driven customer insight and in-depth qualitative customer research, exploring purchasing decisions for online ads.

Bringing a consumer-centric approach to delivering Google’s core B2B2C revenue generating engine, Google Ads, to inform product strategies and design decisions and iterations.

This work has won internal awards for the Google Ads team.

Award WinningInternal awards for the Google Ads team
Each&Other
Person holding up a Google logo

Fenergo

Scaling up a world class financial service enterprise app

I played a pivotal role in steering the product design through the entire development lifecycle, from research to design and launch.

Fenergo were undergoing a fundamental overhaul of the application backend & architecture, and they wanted a modern, clean and usable interface to go with it.

The world of KYC, AML & Dodd Frank is inherently complex. My challenge was to make the complex simple. Their customer panel loved it.

Key results included a +30% YOY B2B sales increase, and sales to new institutions such as RBS, Westpac, BNP, and Bank of China.

Drove internal engagement using Design Thinking methodologies to establish the importance of design in an engineering led company.

+30%YOY B2B increased sales
Each&Other
Fenergo app on a laptop

Honeywell

Red Dot design award

Connecting online and offline with smart sensors

I pioneered an industry-first smart solution, and award winning user experience for the mobile application and the physical interaction of Honeywell’s Sensepoint connected commercial & industrial gas monitors.

Speed and simplicity were key. Reports generated in seconds. Streamlined calibration of devices and simplified ongoing maintenance, boosting service engineer efficiency by 20 times.

“Next week calibrating 40 sensors will take me & my partner all week. If I had this I could do them all, by myself, in just one afternoon.”

Gas Engineer, user testing, Netherlands

Honeywell video at http://bit.ly/2n6EuPa

Each&Other
Honeywell Sensepoint app and gas detector

Breaking new ground with Smart Lighting

Spearheaded the end-to-end delivery of a cloud-based smart lighting and energy efficiency system for worldwide Intel & Accenture facilities.

A smart solution catering to multiple users and their needs:

  • electricians installing & commissioning the SMCs & Luminaires
  • facilities managers optimising workspaces
  • energy managers optimising electricity spend
  • workers controlling their local lighting & environment

Video at https://bit.ly/4ifd2ad

Each&Other
Smart lighting control interface

Cisco Case Maker

Empowering Cisco's global sales teams

I led the design team that enabled Cisco’s internal services team to automate and streamline global sales and increase productivity.

Customer facing sales agents use the tool to justify capital expenditure of Cisco infrastructure, by calculating in real-time the customer’s ROI and investment payback time.

90%reduction in ROI modelling costs
InstantROI reports, down from 2 weeks to real-time
Each&Other
Cisco Case Maker on a desktop monitor

Goodyear Dunlop Tires Europe

Leading Goodyear’s digital transformation

The introduction of the EU tire label regulation required tire manufacturers to make ratings available for every tire model & size they produced.

Goodyear used this opportunity to overhaul their B2C & B2B digital channels. I led the team & designs, launching their 4 key brands, each in 36 languages off the one codebase.

I moved GDTE away from decentralised silos, non mobile optimised, inconsistent site architecture & hundreds of microsite. I redesigned their digital ecosystem, using a user centric approach to redesigning purchase funnels & buyer journeys that were SEO & mobile optimised, with a full analytics reporting platform for introduction of KPI management. On the backend we introduced a common architecture & single CMS, DAM and localisation platform.

+135.33%increase in visits
Each&Other
Stacked Goodyear Eagle tyres

Some of my Each&Other clients

Client logos as balloons tied to the Each&Other ampersand: BNP Paribas, FedEx, Vodafone, Google, Cisco, Salesforce, Zurich, Aviva, Tesco, KBC, Fenergo and more
Portrait of Ciarán Harris

Ciarán Harris

Let’s talk

https://www.linkedin.com/in/ciaranharris

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